Upon us receiving the notification of damage or a manufacturing issue, we may request photographic evidence of the parcel and/or the particular product that has the issue. Popcultcha will only accept returns, process refunds, or exchange goods if we are contacted or notified within 7 days of you receiving the goods at your nominated delivery address.
If this is the case with your item, please contact Popcultcha immediately via email to or via telephone on 1300 586 291 (Aussie Hotline) or +61 3 5240 7979 (International Customers). However, sometimes items do become damaged in transit or there is some sort of manufacturing issue thereby making the goods unfit for their intended purpose. We recognise the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door. Here at Popcultcha, we take pride in ensuring that your goods are packed carefully and arrive safely to your nominated delivery address. We don't like to brag at Popcultcha, but having been in the collectables industry for over 27 years now, we know all about mint condition collectables and the fastidious nature of collecting stuff! What's more is that most of us Popcultcha Peeps are collectors ourselves! What this means for you is that we pack your orders the way we like to receive our own orders, so we take the utmost care in ensuring your goodies get from our HQ to your home safely and securely. CLICK HERE to check out our great range of Plush toys. Last year they gave her a pink sparkly dirt bike! She especially loves to ride after the rain so she can splash around in the really big puddles.īrought to you by Popcultcha and Cultcha Kids, Australia's largest collectables, and newest Kid-lectables, website. Now you can take your favourite Squishmallow characters with you wherever you go with the Squishmallows Plush Backpacks! Each backpack looks just like a soft, plushy Squishmallow, complete with a zipper storage section, top carry handle, and adjustable shoulder straps.Ĭoming to a total of 12 inches in height, Opal is the only girl in a family with 4 older brothers who love her dearly. Made by Kellytoys to be the most huggable cuddle buddies around, they’re even machine washable to ensure they’re always ready for a long flight or road trip. Squishmallows are the adorably soft, marshmallow-like plushies that you need in your life. Thank you for your understanding.Squishmallows - Opal the Octopus 12” Plush Backpack Canadian shipments are eligible for refund if they do not show delivered 30 days after the estimated transit time has passed. Canadian shipments are not eligible for our 30 day refund policy. We will not refund before 30 days have passed. If you experience a delayed delivery, you are eligible for a refund if the package does not show delivered within 30 days. Canadian transit times are 6-20 business days depending on the service used to ship your package. Orders will be shipped via USPS, UPS or Fed Ex.
Currently, we are not offering Expedited Shipping. Shipping is charged based on the size and weight of the items you order, as well as the distance the package must travel. is 2-7 business days depending on your location. Large orders may require additional handling time. All orders will ship within 2-7 business days, M-F, except for holidays.